Shipping Update information
Penguinsbite is ran by a single person (Pen) who does every process of the business from creating artwork to admin and shipping etc. At times, Pen receives assistance from their sister (Joy) in preparing items for packaging and postage. We take great care to make sure everything is handled with clean hands in a clean work space dedicated to preparing packing - All items for purchase are also held in storage that is only ever handled by either Pen or Joy. We do own a long-hair cat, please be aware of this if you have severe cat allergies.
US Tariff Shipping information
We will continue to send parcels through Royal Mail to the US. Please understand that all post from the UK to the US will be eligible for custom duties taxes on your end and you may receive a customs fee + handling costs. As a small business ran essentially by one person at very little profit (I create because i enjoy doing it, this is not my day job), I wont be able to absorb these costs and I ask that all US customers stay aware that there will likely be additional customs costs once your order arrives in the US. Via Royal Mail, there will be likely a 10% customs charge + handling fees but only if Royal Mail are ready in time for it to go into affect. You can also expect delays due to the added load to the US parcel system.
If you are ordering to the US do NOT want to pay ANY kind of additional customs / fees other than what is on the store listing, DO NOT PLACE AN ORDER. If customs does not get paid and the parcel is sent back to the UK, the cost of shipping WILL NOT BE REFUNDED.
For Chinstrap Subscribers, I may hold onto your photocard packages, until I find a way to send them with no additional costs to you. There may be a chance that there may end up being customs to pay still, but please bear with me while I look into it.
This page will be updated whenever there is more information etc.
[EDIT 09/04/20] There have been reports of delayed orders and I can only apologise for this as I have no information regarding when items will arrive. Packages that have been ordered by members of my household and myself included have been receiving items incredibly delayed and late by up to 10 days beyond expected delivery. There has been a case of a walk out by Royal Mail staff at some depots due to a second confirmed positive case of Covid-19 in their organisation and I believe that this sort of event will cause further delays. Please bear with us as we try and do our best. If you are wishing to purchase an item that is time-specific, I would advise against it. Thank you for your patience and kindness in these trying times.
[EDIT 24/04/20] Any orders that are for the following destination countries will NOT be posted but will be contacted via email in regards to whether they wish to hold the item or cancel the order. These destinations are based on recommendations from UK Royal Mail. Please be patient and if you fall under any of these countries, I highly advise against placing an order. Thank you.
[EDIT 04/08/20] There is now 2 lists below, the first will contain all countries with expected delays due to Covid-19 and I would highly advise you check your countries current protocol on post and mail etc before placing an order. The second list will be any countries on suspension and therefore can not accept mail from ourselves. I will do my best to check in with this as often as possible etc.
[EDIT 09/09/20] Shipping options have been updated to allow for only two international options - International tracked & International Economy. I hope that this is short term and that I will be able to allow for international standard again in future. For this reason, I have had to remove Free Shipping over £30.
[Edit 30/10/20] Shipping options have been updated to allow for standard shipping once again. Christmas shipping information has been created using the announcement bar. Please refer to that for any information regarding posting for Christmas 2020.
[Edit 04/01/21] Currently any orders to Spain will be put on hold until further notice from the UK government about posting to Spain. At the moment we can not post out but this may be dealt with swiftly, If it takes longer than anticipated, orders will be cancelled and customers will be refunded.
[Edit 02/02/21] Orders to Spain have since resumed though are delayed due to Covid-19 regulations being followed.
[Edit 02/03/21] Changes have been made to the list to only show countries which we can not currently mail to. We do our best to check in and update whenever possible. Another line has been added to maintain that even a country isn’t listed below can still have excessive delays for various reasons. E.G. Where the UK stopped posting mail to Spain due to changes in customs and Brexit during late December / early- January.
Thank you for your understanding,
All countries that are not listed below will still be dealing with varied levels of delays due to Covid-19 and Brexit. Please be patient and understand that estimated delivery dates are currently not reliable.
Countries on suspension / not receiving mail from UK (Orders to these locations will be cancelled and refunded as we can not post to them)
This does change so please check in to see if we can now send to your country:
Haiti
Iran (Islamic Republic of)
Nicaragua
Ukraine - Crimea & Sevastopol Regions - On Long-Term Suspension
Venezuela - Long-term Suspension