Shipping Information
If you are looking for information regarding COVID-19, PLEASE USE THIS LINK.
Postage and shipping costs around the world are always changing and with the UK currently changing over to new Brexit laws, the cost of everything has unfortunately but expectedly risen and so its with a heavy heart that the cost of shipping on this site will reflect new costs. Most post is also moving incredibly slow due to the same things so please understand that the days suggested by all shipping options are ONLY suggestions and can not be guaranteed at the moment. Below is a range of information and frequently asked questions you may find yourself with when perusing the store. Please feel free to ask another question using this contact form if you’re still not sure about something.
Sketchbook Preorders / Reorders
If you have made an order for a preorder / reorder then please a little bit more patient! Anyone waiting on sealed sketchbooks can expect them to be out in the post and hopefully they will arrive to you safely and promptly. For those of you who have added a sketch / commission, now that they have arrived, I am working my way through the orders and will be doing my best to post them out in small groups as I go along! You will get a fulfilment email once I have posted your order!
International shipping
As I’m a UK seller, you can expect me pulling my hair out at all the new changes in our laws with dealing with posting things internationally. The USA already had a high shipping cost to send to and now with Brexit, our costs have naturally risen to even over the smaller channels. Depressing really. The UK posts using world zones and so prices can vary depending on whether they are going to Europe / Australia / USA / Rest of the world and instead of making a separate shipping cost for each of those zones, I’ve made one fixed price for all zones together. The prices that may show up on the parcel for postage should be ignored - I have done my best to keep things simple and fair.
For UK shoppers
The UK’s gift to us in the new year is the cost of posting rising again, yes even nationally. Awesome, not.
For EU Shoppers
Unfortunately, due to Brexit, EU customers will likely have had the most difference in cost changes but as I have already been using a fixed cost for all international orders, hopefully you wont notice too much of a hit from using this site.
Changes to Free Delivery
Penguinsbite has always loved to offer some kind of free delivery option but unfortunately this will have changed in the new year due to the hike in costs for me to continue using it as I have been. You will notice that the free delivery offer will have split between UK and International.
For UK shoppers, there are 2 offers. the first offer being: is Free 2nd Class Delivery on orders of £35 and over.
The second offer is Free Recorded 2nd Class Delivery on orders of £50 and over.
For International shoppers, there is an offer of Free Delivery on Orders of £50 and over. The offer will be available as international economy.
We are incredibly sorry to have to make these changes and we hope you understand.